Legendary Support

We are fast, responsive solution finders, with an unparalleled service level agreement, offering full data integrity and security, and 100% uptime.

SiQ has built a long standing and well-established reputation for exceeding customer expectations in both support and service provision. In addition to our fanatical 24x7 support team, publishing clients receive continuous support to guide them through all phases of the relationship—from analysis to implementation, to on-going production support and new product development.

Additionally, SiQ offers:

Industry Support

We are dedicated to supporting the academic publishing community through involvement and participation in international industry groups and advisory boards, including NISO’s SUSHI Developers Group and Business Information Topic Committee (www.niso.org) , the Society for Scholarly Publishing (www.sspnet.org) and COUNTER’s International Advisory Board (www.projectcounter.org).

Consultancy & Professional Services

Our shared expertise includes professional services to increase ROI; consulting on COUNTER compliance, data management and monetization, eBusiness optimization, and data governance and strategy.

Scholarly iQ Learning

Comprehensive guidance – never work alone. SiQ offers training programs for academic publishers and librarians, with custom on-site or best practice courses.